Utility Billing

Utility Bills are due every month on the 26th.

*If the 26th falls on a weekend or holiday, the bill will be due the following business day. After the 26th, we will apply a 10% penalty to the past due balance. If you have not received your utility bill by the 10th of the month, please contact the Treasurer’s Office.

There are multiple way to pays your utility bill:
  • In the Treasurer’s Office (Monday thru Friday 8:00am to 4:00pm)
  • At the drop box by the Police Department entrance
  • Mail your bill to 173 W. Spotswood Ave., Elkton, VA 22827 
  • Via phone by calling 540-298-6823
  • online
If you have questions about your utility bill or if you feel you have been billed incorrectly, please contact the Treasurer’s Office as soon as you receive your bill.

Disconnection Policy:
The day after bills are due, we will mail all customers with a balance a disconnect notice. On the notice, you will be given a date and time to which your balance will need to be paid by.

If we do not receive the past due balance paid in full by the deadline, your account will be closed at 11:00am on said date and services will be disconnected. An account reactivation fee will be due in addition to any remaining balance before your account becomes active.

*Even if services have not yet been disconnected, the account reactivation fee is still due.* On disconnect day, our staff is on duty until 4:00pm to restore service to those who pay. After the disconnect day, reconnections only occur between the hours of 8:00am to 2:30pm on Monday through Friday. We will not reconnect services on the weekends.

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